About Balance

Answers to frequently asked questions from customers 

Please note that more than 90% of warranty services have been resolved with the solution below. 


 The customer center email is skykorea111@naver.com 


If you have an urgent problem, please send an email here

1. Until yesterday, the machine was working normally, but suddenly it stopped working.


answer > If there is a lot of residue inside the grinder, the voltage may be short-circuited. The recommended cleaning amount is once a week The sooner the cleaning cycle, the better and the longer the grinder life.


cleaning video   >   https://www.youtube.com/watch?v=hPHRMwzfrxM

When power does not come on  >   https://www.youtube.com/watch?v=FW7_iBCI0Zw




2. Is there a loud noise or a grinding sound when you turn on the power?


answer > Because our grinder is a flat burr type, the calibrated grinder may make errors if the dial is not handled sensitively. 

 Therefore, you need to correct the zero point as a calibration problem. 


 Zero calibration video > 070s or 070   https://www.youtube.com/watch?v=MNoQlMBibAw&t=2s

                                        080   https://www.youtube.com/watch?v=BRO5sSobPEQ&t=18s


 When rotating the dial, it is best to do it with the grinder power on if possible.




3. What shape are the plugs made in Korea?

110v plug

220v plug

4. What is the average delivery time to the US?


answer > It takes about 4 days including the preparation time for delivery, and it takes up to 7 days for any country.



5. How long is the overseas warranty period?


answer > The warranty period is 6 months from the date of purchase, and thereafter We inform you that the warranty service is paid for. We inform you that even during the free warranty period, malfunctions caused by the customer's negligence will be processed for a fee.


 

6. How is international shipping done?


answer > First, it is packed in customized Styrofoam, secondly packaged in a box, and thirdly, it is delivered safely by wrapping an air cap. The express company uses FedEx, and we can deliver smoothly to any country.









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